Help centre
Questions before playtime begins?
Clear answers about choosing, using and ordering our ball pit balls—for homes as well as larger play spaces.
Products & play
Choosing the right balls
Which shapes are available?⌄
The current range includes classic round balls as well as star, cylinder and bear shapes. You can choose one shape or combine different shapes for a more playful ball pit.
Which pack size should I choose?⌄
A 25-piece pack works well as a small top-up, while 50 and 100-piece packs add more colour and coverage. The number you need ultimately depends on the width and depth of your ball pit. Larger requirements can be submitted through our bulk-order builder.
Are the colours fixed in every pack?⌄
Our packs are planned as colourful mixed assortments. The exact colour balance may vary with availability, so the product page will show the confirmed mix before the store opens for checkout.
Can different shapes be used together?⌄
Yes. Round, star, cylinder and bear balls can be mixed in the same play space. For larger mixed-shape requirements, use the bulk-order page so we can review the complete quantity together.
Materials & care
Made for everyday play
What are the balls made from?⌄
The balls are made using high-quality, non-toxic and BPA-free materials. Product-specific material and compliance information will be shown with the final catalogue details.
Are the balls soft and durable?⌄
They are designed to feel light and gentle during play while holding their shape through normal use. As with any children’s product, use them under appropriate adult supervision and remove any damaged ball from play.
How should I clean the balls?⌄
Wipe them with a soft damp cloth and mild soap, then allow them to dry fully before returning them to the ball pit. Avoid harsh chemicals, abrasive scrubbers and high heat.
Are these suitable for every age?⌄
Please follow the age guidance and supervision information shown on the final product listing and packaging. Product suitability can differ by ball size and shape.
Ordering & support
Before and after you order
Are the prices shown final?⌄
Not yet. This is a storefront preview, and the displayed prices are provisional. Final prices, taxes and delivery charges will be confirmed before checkout is enabled.
How can I estimate delivery?⌄
Enter your pincode on the product page when delivery checking is enabled. The final delivery estimate will depend on product availability, order size and destination.
What is the return window?⌄
You can request a return within 3 days of delivery. For a change-of-mind return, the products must be unused, clean, complete and in their original packaging. Contact us before sending anything back so we can confirm the return instructions.
What if my order arrives damaged or incorrect?⌄
Contact us within 3 days of delivery. Keep the product and packaging, take clear photographs and share them with your order details. We will review the issue and explain the available replacement or refund resolution.
How do bulk orders work?⌄
Select the shapes and quantities you need in the bulk-order builder, then send the prepared request through WhatsApp or email. We will review availability, delivery location and pricing before sending a quotation. No payment is taken when you submit the request.
Need more help?