Privacy, explained clearly.

Information we collect

Depending on how you use the store, we may collect:

• your name, delivery and billing address, email address and mobile number;
• order details, selected products, payment status and transaction references;
• messages, photographs or other information you send to customer support;
• device, browser, IP address and store-usage information collected through cookies or similar technologies; and
• marketing preferences and other information you choose to provide.

Payment card information is processed by the payment provider shown at checkout. Playsphere does not receive your complete card details.

How we use your information

• to accept, process, deliver and support your orders;
• to confirm availability, prevent fraud and maintain store security;
• to communicate about orders, deliveries, returns and replacements;
• to improve our products, website and customer experience;
• to send marketing messages when you have chosen to receive them; and
• to meet accounting, tax, legal and regulatory requirements.

When we share information

We share only the information reasonably needed for the service. Recipients may include Shopify, payment processors, delivery partners, technology and analytics providers, professional advisers and government authorities where disclosure is legally required.

These organisations may process information under their own privacy terms. Some service providers may process data outside your state or outside India, subject to applicable law and their safeguards.

Cookies and store analytics

Cookies help the store remember your cart, keep checkout secure, understand store performance and improve relevant communications. Your browser may let you block or delete cookies, although essential store functions may then work differently.

Retention and security

We retain personal information for as long as reasonably needed to fulfil orders, provide support, keep required business records and resolve disputes. We use reasonable administrative and technical safeguards, but no online system can guarantee complete security.

Your choices and requests

You may ask to access, correct or delete personal information held by Playsphere, withdraw consent where processing is based on consent, or unsubscribe from marketing messages. Some information may need to be retained where the law requires it or where it is needed to complete a transaction or resolve a dispute.

Send your request from the email address connected to your order so we can verify it safely.

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The latest version and its update date will remain available on this page.