01
Order confirmed
Your order details and delivery address are checked before packing.
3-day returns · Request a return within 3 days of delivery
Customer care
Shipping, 3-day returns & replacements.
We want every order to arrive correctly and in good condition. Return or replacement requests can be raised within 3 days of delivery, subject to the conditions below.
02
Packed & dispatched
Tracking information is shared after the parcel leaves our facility.
03
Delivered to you
The estimate depends on availability, order size and destination pincode.
Delivery
From our hands to your play space.
Delivery estimates
The estimate shown on the product page or at checkout depends on stock availability, parcel size and destination. Bulk-order timelines are confirmed with the quotation.
Tracking your parcel
When tracking is available, it will be sent to the contact details used for the order after dispatch.
Address changes
Contact us quickly if an address needs correction. Changes may not be possible once packing or dispatch has begun.
Delivery charges
Applicable delivery charges will be displayed before payment. For bulk orders, delivery is calculated as part of the quotation.
Returns & resolutions
When something isn’t right.
Damaged, missing or incorrect items
Contact us within 3 days of delivery. Keep the items and their packaging, and share clear photographs with your order details. We will review the issue and confirm the appropriate replacement, missing-item dispatch or refund resolution.
3-day change-of-mind returns
Request a return within 3 days of delivery. Products must be unused, clean, complete and in their original packaging. Please wait for return instructions before sending anything back. Used, opened, damaged or incomplete packs are not eligible for a change-of-mind return.
Bulk and specially prepared orders
Because these orders are prepared around an approved requirement, change-of-mind cancellation or return may not be available after confirmation. Damage, shortages and incorrect supply will still be reviewed against the agreed order.
Refunds
After a resolution is approved.
Approved refunds are sent to the original payment method. Processing time can vary by the payment provider or bank. Any applicable return-shipping responsibility or deduction will be explained before the return is accepted.
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